Shenzhen JideTech Development Co., Limited



Return & Refund Policy

Product: At JideTech, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request for a full refund or exchange within 30 days from the date of delivery.

Beyond the end of the 30 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 30 days of the delivery date.

Customers must inform us within 30 days of the delivery date if they are missing products’ part or receiving the wrong products.

Products purchased from other channels except JideTech official website are subject to the specific policies of each platform. JideTech is not responsible for their refund and return.

Accessories: If you’re unsatisfied with any of the JideTech accessories, we can get it replaced or issue you a full refund anytime you need. And the new replacements will be shipped to you via EMS with freight borne by us.

 

Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from JideTech due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

  1. Return Policy for Products Purchased from JideTech

If the JideTech product that you purchased directly from JideTech does not meet your satisfaction or does not apply to your installation application (the “Product for Refund”), you may return your Product for Refund to JideTech for a full refund within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges are not available.

  1. a) Return Products within 30 Days for Refund

To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).

The Product for Refund must be:

  1. In the original manufacturers packaging, and shipped securely;
  2. Complete with all the accessories, documentations, and standard certification labels originally, including, but is not limited to, UL listing, capacity, brand name, UPC code;
  3. Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;
  4. Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges;
  5. Labeled with a security seal, which is intact and not tampered with.

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. JideTech shall not be responsible for any loss or damage to the Product for Refund caused in transit.

The Product for Refund will be thoroughly inspected by JideTech when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to JideTech, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at JideTech’s sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.

If the Non-conforming Product for Refund is rejected by JideTech, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from JideTech back to you.

  1. b) Return Defective Products within Warranty Period

In the event that your JideTech product becomes defective and if it’s within JideTech’s limited warranty and within the warranty period (1-year warranty), you may return your defective product (the “Returned Product”) to us for repair or replacement.

If the product is defective (not manmade defective) when you receive it, within 30 days, you can return to JideTech and get a full refund or replacement. JideTech are responsible for the shipping fees.

Beyond the 30 days but within 1 year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-JideTech shipping fees and JideTech will bear the freight of new replacements or repaired units.

For replacing or repairing defective (not manmade) products beyond 1 year, you are responsible for the shipping fees back and forth. (The freight of replacements and repaired units are calculated by the actual package weight and size.)

If the product is manmade defective, refund or replacement is not available within 30 days. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.

Policy of Defective Products

Defective(Support Confirm)

Items

Responsibility of Freight

Refund

Replace

Return to JideTech

JideTech to Customer

Within 30 Days

JideTech

JideTech

Within Warranty

Customer

JideTech
(Within 1 year)

 

Manmade Defective

Items

Responsibility of Freight

Refund

Replace

Return to JideTech

JideTech to Customer

Within 30 Days

(Customer pays service charge)

Customer

Customer

Within Warranty

  1. c) How to Return

Step 1: Fill out the RMA (Return Merchandise Authorization) request form.

Download RMA Request Form 

Step 2: Send the form to cindyhe@jidetech.com to obtain an RMA number.

Step 3: Pack the items and ship them.

Important Note: Please pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks. The RMA number must be on your return-shipping label and in the box. Then ship the product in original packaging to the address we provided. We will process your refund and automatically apply a credit to the credit card associated to your original order. Please allow 7-15 business days for credit to clear.

  1. d) Shipping in Return Process

For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. JideTech shall not be responsible for any loss or damage to the Returned Product caused in transit.

International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

If the returned product is tested and found to be non-defective or not covered by the JideTech’s limited warranty by the certified JideTech RMA technicians, you should be responsible for arranging shipment of the returned product from JideTech to your location.

In the event that a replacement product is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the cross-shipment request. JideTech will ONLY provide free ground cross shipment to the continental USA destination. Any cross shipment to areas outside the continental USA will be charged additional shipping cost and other fees.

Requesting this option implies that your returned product has the defective part and you will ship it back to JideTech within 25 calendar days of the authorization of the cross shipment.

If the returned product is verified not covered by JideTech’s limited warranty by the certified JideTech RMA technicians, you should be responsible for arranging shipment of the returned product from JideTech to your location.

  1. Return Policy for Products Purchased from a Third-Party

If the JideTech product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the JideTech products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your JideTech product for specific information.