Upgrade or Exchange Policy
JideTech is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:
- The returned product is returned to JideTech for repair or replacement under the JideTech’s limited warranty and within the warranty period (1-year warranty);
- The returned product is found to be defective and non-repairable by the certified JideTech RMA technicians;
- Products under the same model to the returned product are out of stock.
If the returned product satisfies the described requirements, JideTech will offer, at its sole discretion, a variety of options for substitution or an upgrade product.
Important Note: For the new exchange products, you cannot request another substitution unless they are defective.