Warranty Policy & After-Sales
Warranty & After-Sales Support for Professional Security Products
JideTech provides limited warranty support for eligible CCTV cameras, NVR systems, accessories, and project-based security products purchased directly from JideTech or authorized sales channels.
Months Standard Warranty
Standard products are generally covered for 12 months from the delivery date or invoice date, unless otherwise agreed in writing.
Approval Required
All warranty claims must be reviewed and approved by JideTech before return, repair, replacement, or credit handling.
Project Terms May Vary
Distributor, OEM, ODM, and project orders may follow separate warranty terms based on commercial agreement.
Technical Diagnosis First
Many issues can be solved remotely through setup guidance, firmware check, configuration review, or installation troubleshooting.
1. Warranty Coverage
During the valid warranty period, JideTech may provide remote technical support, repair service, replacement parts, product replacement, or commercial credit for eligible manufacturing defects after technical verification.
Covered Under Warranty
- Manufacturing defects confirmed by JideTech technical team
- Hardware failure under normal use and correct installation
- Firmware-related issues that can be improved through official updates
- Product function failure not caused by misuse, incorrect wiring, or external damage
- Eligible dead-on-arrival cases reported within the required period
Not Covered Under Warranty
- Damage caused by incorrect installation, misuse, negligence, or unauthorized repair
- Damage caused by wrong voltage, unstable power, lightning, surge, water ingress, or force majeure
- Physical damage, broken housing, broken cable, burned board, or modified product structure
- Normal wear and tear, cosmetic scratches, packaging damage, or consumable parts
- Compatibility issues caused by unsupported third-party software, NVR, VMS, network, or accessories
2. Warranty Period
The following warranty period is for general reference. The final term is subject to the sales invoice, quotation, contract, distributor agreement, or written confirmation from JideTech.
| Product Category | Standard Warranty Period | Notes |
|---|---|---|
| CCTV Cameras | 12 months | Includes eligible IP cameras, PTZ cameras, 4G cameras, solar cameras, thermal cameras, LPR cameras, and AI cameras. |
| NVR / NVMS / NVSS Hardware | 12 months | Warranty applies to hardware failure under normal use. Hard drives and storage accessories may follow separate warranty terms. |
| Accessories | 6 months | Power adapters, brackets, cables, antennas, and small accessories may have limited coverage depending on order terms. |
| Customized / OEM / ODM Products | Subject to agreement | Warranty coverage depends on confirmed customization scope, sample approval, production agreement, and commercial contract. |
| Clearance / Discounted / Special-Order Items | Subject to written confirmation | Special-price items, discontinued models, or project-specific products may have separate warranty and return terms. |
3. Warranty Claim Process
To help us handle your case quickly, please provide complete information before returning any product. This reduces unnecessary shipping cost and avoids delays.
Submit Case
Send order number, invoice, product model, serial number, and issue description.
Provide Evidence
Attach photos, screenshots, videos, wiring details, network topology, or error messages.
Remote Diagnosis
Our team checks configuration, firmware, compatibility, power, network, and installation factors.
RMA Approval
If return or repair is required, JideTech will provide written RMA instructions.
Repair or Solution
Eligible cases may be handled by repair, replacement, spare parts, credit, or other agreed solution.
4. DOA, Returns, and Shipping Responsibility
For international B2B orders, return handling must be practical, traceable, and approved in writing before shipment.
Dead on Arrival
If a product is suspected to be dead on arrival, please report the issue within 7 days after delivery with photos, videos, and testing details. JideTech will review the case and confirm the next step.
Return Approval
Products cannot be returned without written approval. Returned items must include all required accessories and must be packed safely to avoid transport damage.
Shipping Cost
Shipping responsibility depends on the confirmed cause, warranty status, order agreement, and location. Customs duties, taxes, and local service fees are generally not covered by JideTech unless otherwise agreed.
5. Important Notes for B2B, Project, and OEM Orders
JideTech works with distributors, installers, system integrators, brand owners, and project contractors. Warranty handling for business orders may differ from standard retail purchases.
Bulk Orders
Warranty terms may be based on quotation, invoice, or distributor agreement. Sample testing before bulk order is recommended.
Project Installation
Incorrect installation, unstable power, poor network environment, or third-party system issues are not treated as product defects.
OEM / ODM Products
Customized products follow confirmed specifications, sample approval, and written project terms. Non-quality returns may not be accepted.
6. Limitation of Liability
JideTech warranty support is limited to eligible product repair, replacement, spare parts, credit, or technical support as confirmed by JideTech. JideTech is not responsible for indirect losses, lost profits, installation labor cost, business interruption, data loss, third-party service fees, customs charges, or other consequential damages unless required by applicable law or agreed in writing.
Frequently Asked Questions
Do I need approval before returning a product?
Yes. All returns, repairs, or replacements require prior written approval from JideTech. Please do not ship products back without RMA confirmation.
What information should I provide for warranty support?
Please provide order number, invoice, product model, serial number, photos, videos, issue description, network setup, power supply details, and troubleshooting steps already completed.
Can JideTech help before confirming whether the product is defective?
Yes. Our team will first provide remote diagnosis and technical guidance. Many problems are related to configuration, power, network, firmware, or compatibility and can be solved without return.
Are third-party NVR or software compatibility issues covered?
Compatibility support can be provided, but unsupported third-party system limitations, incorrect protocol settings, or external platform restrictions are not automatically considered product defects.
Are customized products returnable?
Customized, OEM, ODM, special-order, and project-specific products are generally not returnable for non-quality reasons unless otherwise agreed in writing.
Contact Warranty Support
For faster processing, please include your order information and complete technical details when contacting us.
- Email: support@jidetech.com
- WhatsApp: +86 189 2933 7423
- Website: www.jidetech.com
- Address: 4F, Building 1, Peace Industrial Park, Shitouling, LongHua Street, Longhua District, Shenzhen, China 518027