Thanks for shopping at JideTech. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
1. Warranty Period
JideTech provides warranty service and official customer support, which only applies to new and certified refurbished products purchased from JideTech official website, official stores on Amazon, eBay, Walmart, etc. For purchases made through JideTech's authorized resellers or distributors, please contact them directly for after-sales service.
We provide 1 years’ limited warranty for new Products (IP Camera/NVR System/Accessories) purchased from JideTech.
Replacement Unit: Warranty continues from the original date of purchase ,Warranty starts on your invoice date.
2. Warranty Forfeiture
Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Products are damaged due to force majeure, natural disasters, etc; (j) Warranty is for the original purchaser only and is not transferable.
3. Limitation of Damages
JideTech is not responsible for other extra warranties or commitments promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will JideTech be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and JideTech total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
Return & Refund Policy
Product: At JideTech, we are committed to our customer’s satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request a refund, exchange, or repair in terms of your situation.
Accessories: If you’re unsatisfied with any of the accessories, we can get them replaced or issue you a full refund anytime you need. The return and refund policy for accessories is aligned with that of the camera. And the new replacements will be shipped to you with freight borne by us.
Important Note: Normally the orders that are under processing, being on hold, or have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from JideTech due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.